Excellence Singapore Pte. Ltd. and its affiliated entities (collectively referred to as “we”, “us”, “our”, or “the Group”) are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

1. Scope of This Policy

This Privacy Policy applies to all individuals whose personal data is in our possession or under our control, including clients, prospective clients, and website visitors who interact with any entity under our Group.

It applies to all websites, digital forms (e.g., incorporation forms), and service processes used or operated by the Group to collect personal data.

2. Types of Personal Data We Collect

Depending on your interaction with us, we may collect and process the following types of personal data:

• Full name, nationality, and date of birth

• Identification details (e.g., NRIC, FIN, passport number)

• Contact information (e.g., email address, telephone number, residential address)

• Company-related data (e.g., proposed company name, business activities, registered address)

• Details of shareholders, directors, officers (e.g., full names, ID/passport numbers, addresses, ownership percentages)

• Employment, tax, and financial information

• Any other personal data you voluntarily provide to us through forms or communication channels

If you are browsing our websites without submitting any forms, we do not collect data that identifies you individually unless you voluntarily provide it.

3. Purpose of Collection

We collect personal data for the following purposes:

• To assess and process applications for incorporation or other corporate services

• To fulfil our contractual obligations to clients

• To perform regulatory compliance checks (e.g., KYC, due diligence, AML/CFT screening)

• To maintain internal records and manage customer relationships

• To comply with legal and regulatory requirements applicable in Singapore and other jurisdictions we operate in

• To respond to enquiries and provide customer support

• To improve our service offerings and business processes

• To send service updates, newsletters, or promotional communications (with your consent)

4. Consent

By submitting your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us (see Section 14). Please note that withdrawal of consent may affect our ability to provide certain services to you.

5. Disclosure of Personal Data

We do not sell, rent, or trade your personal data. We may disclose your data in the following scenarios:

• To our affiliated entities and trusted third-party service providers who require the data to perform functions on our behalf

• To professional advisors (e.g., auditors, legal counsel) for legitimate business purposes

• To regulators, government agencies, law enforcement, or other third parties where required by law

• To any other parties with your consent or at your direction

All third parties are contractually bound to handle your data securely and only for authorised purposes.

6. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable laws. When no longer required, your personal data will be securely destroyed or anonymised.

7. Data Security

We implement appropriate physical, administrative, and technical safeguards to protect your personal data, including:

• Password-protected and access-controlled systems

• Secure data servers and backups

• Encryption of sensitive information

• Restricted internal access to authorised personnel only

• Regular staff training and internal audits

However, no method of data transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies

Our websites use cookies to enhance your browsing experience and analyse web traffic. Cookies help us understand how users interact with our site and allow us to tailor content to your preferences.

You may choose to disable cookies via your browser settings. Please note that disabling cookies may limit some functionality of our websites.

9. Third-Party Websites

Our websites may contain links to third-party sites. We do not control these sites and are not responsible for their privacy practices. You are encouraged to review the privacy policies of those sites before providing any personal data.

10. Access and Correction

You have the right to access and correct your personal data in our possession. To do so, please write to us at enquiry@excellencesg.com. We will respond to your request within a reasonable timeframe in accordance with applicable data protection laws.

11. Direct Marketing

If you have opted in to receive marketing communications, we may use your data to send you information about our services, events, and promotions. You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. GDPR Notice (for EU Residents)

If you are located in the European Union, the GDPR gives you additional rights over your personal data. We will only process your personal data under GDPR where:

• You have provided your explicit consent

• It is necessary to perform a contract with you

• It is required for compliance with legal obligations

• It is in our legitimate business interests and does not override your rights

As an EU resident, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Restrict or object to the processing of your data

• Receive your data in a portable format

• Withdraw your consent at any time

• Lodge a complaint with your local data protection authority

To exercise any of your GDPR rights, please email enquiry@excellencesg.com.

13. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on our websites with an updated effective date. You are encouraged to review this policy periodically.

14. Contact Us

For any queries, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

Data Protection Officer
Excellence Singapore Pte. Ltd. and its affiliated entities
enquiry@excellencesg.com